Best customer service is guaranteed when you purchase BETAFPV products.
Our customer service team will give you a quick and satisfying response as soon as we get your ticket during weekdays.
For INDIVIDUAL CUSTOMER:
Here are the procedures of how your issue gets solved.
- Submit A Ticket
If you get defective product or come across a technical issue, please submit a ticket on this page. Here
When you submit a ticket, please tell us your order number , photos or video,
we want those information because that can help us solve the issue faster as the photo and video reflect problems more clearly.
- Customer Service Team Respond
Our customer service team will answer your technical problem, offer you replacement or refund, etc.
- Warranty Policy
All defective merchandises, unless otherwise indicated, enjoy the privilege of lifetime warranty. However, it does not cover physically damaged merchandises.
To better figure out the best solution for defective parts, all replacements are required to have a RMA list. Which includes SKU, Name, Quantity and clear pictures or videos.
If you want to get a RMA list, please submit a ticket on this page. Here.
- Return or Replacement Policy
BetaFPV take 100% responsibility for all defective merchandises. Both gratis return or replace are acceptable.
If you want a refund, we will return it at your purchase price. While if you prefer a replacement, we're willing to bear the shipping fee for your side as make up the loss.
Please note that we do not offer warranty to products damaged by customers.